Question 1

I am interested in insulin pump therapy. What do I need to do?

Accepted Answer

The first step is to book an appointment with one of our diabetes educators by contacting  reception. Call 905-620-0360 or email bestdiabetes@charleshbest.com.

For an overview of our pump program, visit https://www.charleshbest.com/pump-program.

Question 2

I am starting on an insulin pump. How do I prepare for pump school?

Accepted Answer

TANDEM 
• Register for Glooko account 
• Charge pump. Select language. Set up date/time (Go to Options, Device Settings). Look  through pump menus to familiarize yourself with the pump.  
• If you are already on a pump, transfer your current pump settings onto your new pump  (refer to videos or pump user manual for instructions). Do not put insulin in your new  pump or connect it to your body.  
• When you are finished, put into storage mode (connect charger and plug into wall or  USB charger/computer. Then press and hold the silver “T” button on the top of the  pump for 30 seconds. You will hear it beep to confirm storage mode has started. To take  out of storage mode, simply connect charger to pump and connect to power source.  Pump will wake up after about a minute).  
• Review pump manual. (Sent to you via email.) 
• Watch training videos. (List of videos found HERE.)

OMNIPOD 
• Register for Glooko account 
• Charge PDM device, set up date/time.  
• If you are already on a pump, continue to transfer your current pump settings to your  new PDM (Refer to videos or pump user manual for instructions). Do not put insulin in  your new pump or connect it to your body. 
• Review pump manual. (Sent to you via email.) 
• Watch training video. (Click HERE.)

MEDTRONIC 
• Register for Carelink account 
• Put battery in pump, enter date/time.  
• If you are already on a pump, transfer your current pump settings onto your new pump  (refer to videos or pump user manual for instructions). Do not put insulin in your new  pump or connect it to your body. 
• Download Medtronic Mini Mobile app onto your phone if compatible.  
• Review pump manual. (Sent to you via email.) 
• Watch training video. (Click HERE.)

Question 3

How do I upload my pump data?

Accepted Answer

For complete instructions on how to upload your data, visit  https://www.charleshbest.com/uploadyourdata.

Question 4

How do I get technical support for my insulin pump?

Accepted Answer

Tandem 
1-833-509-3598 
https://www.tandemdiabetes.com/en-ca/support

Omnipod 
1-855-763-4636 
https://www.omnipod.com/en-ca/contact-us

Medtronic 
1-800-284-4416 
https://www.medtronic.com/ca-en/diabetes/home/support/services/technical-support.html

THE

CHARLES H. BEST

DIABETES CENTRE

I Live with T1D

FREQUENTLY ASKED QUESTIONS

| INSULIN PUMPS | SENSORS |
| ASSISTIVE DEVICES PROGRAM (ADP) |
| OTHER FAQs |

I am interested in insulin pump therapy. What do I need to do?

I am starting on an insulin pump. How do I prepare for pump school?

How do I upload my pump data?

How do I get technical support for my insulin pump?

How do I apply for ADP coverage for CGM?

My sensor fell off or is not working. How can I get a replacement?

How do I upload my sensor data?

What do I need to know about Dexcom?

What do I need to know about the FreeStyle Libre sensor?

W hat do I do if I am having issues with my FreeStyle Libre sensor?

What is the Assistive Devices Program (ADP)?

How do I know if I am eligible for ADP funding for insulin pumps and supplies?

How do I know if I am eligible for ADP funding for CGM?

How do I apply for ADP funding for CGM?

What is the renewal process for ADP funding for CGM?

What is BAQSIMI nasal spray glucagon?

How do I get Baqsimi?

Do I qualify for the Ontario Disability Support Program (ODSP) if I have type 1 diabetes?

What is the Disability Tax Credit and how do I apply?

What is the Registered Disability Savings Plan (RDSP)?

HELP US BUILD A HEALTHY FUTURE.

PLEASE DONATE TODAY.

THE

CHARLES H. BEST

DIABETES CENTRE

I Live with T1D

FREQUENTLY ASKED QUESTIONS

| INSULIN PUMPS | SENSORS | | ASSISTIVE DEVICES PROGRAM (ADP) | | OTHER FAQs |

I am interested in insulin pump therapy. What do I need to do?

I am starting on an insulin pump. How do I prepare for pump school?

How do I upload my pump data?

How do I get technical support for my insulin pump?

How do I apply for ADP coverage for CGM?

My sensor fell off or is not working. How can I get a replacement?

How do I upload my sensor data?

What do I need to know about Dexcom?

What do I need to know about the FreeStyle Libre sensor?

W hat do I do if I am having issues with my FreeStyle Libre sensor?

What is the Assistive Devices Program (ADP)?

How do I know if I am eligible for ADP funding for insulin pumps and supplies?

How do I know if I am eligible for ADP funding for CGM?

How do I apply for ADP funding for CGM?

What is the renewal process for ADP funding for CGM?

What is BAQSIMI nasal spray glucagon?

How do I get Baqsimi?

Do I qualify for the Ontario Disability Support Program (ODSP) if I have type 1 diabetes?

What is the Disability Tax Credit and how do I apply?

What is the Registered Disability Savings Plan (RDSP)?

HELP US BUILD A HEALTHY FUTURE.

PLEASE DONATE TODAY.

| INSULIN PUMPS | SENSORS |
| ASSISTIVE DEVICES PROGRAM (ADP) |
| OTHER FAQs |